Refund policy
30-Day Money-Back Guarantee — no conditions
Use it. Cut with it. Put it through a weekend of yard work. If you don't love it, send it back within 30 days of delivery for a full refund.
We don't ask why. We don't require it to be unused, unopened, or in resalable condition. There is no restocking fee.
How to start a return
Contact us through our Contact page with your order number. We reply within 24 hours with return instructions and an address. Please don't ship anything back before contacting us — returns sent without instructions can be delayed or lost.
Send back what came in the box where you can (saw, batteries, chains, charger, case, gloves, glasses). If something has already been used up or lost, tell us — it won't cost you the refund.
Who pays return shipping
Changed your mind: you cover return shipping. Your original shipping was free and is not deducted from your refund.
Damaged, defective, or wrong item: we cover everything. In most cases we simply ship a replacement and don't ask for the original back.
Damaged or dead on arrival
If your saw arrives damaged or won't power on, send us a photo within 30 days. We ship a replacement immediately at no cost and won't require the original back.
Refund timing
Once your return arrives, your refund goes to the original payment method within 5 business days. Your bank or card issuer may take a further 3–10 business days to post it.
Batteries
The lithium-ion batteries are covered by the same 30-day guarantee. Batteries can't be returned by standard mail — contact us first and we'll arrange compliant return shipping or waive the return entirely.